Conflict Resolution

Course Outline

Download Full Course Outline (PDF)(PDF, 188KB)

Who should Attend?

As a managers, you will deal with conflict situations both as a mediator (to help resolve conflicts between others) and as a participant (when you are in conflict with someone). These situations can be complex and difficult to manage.

Learning Outcomes

  • Understand the nature of conflict and ways to manage it
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques
  • Define negotiation and discuss the process of negotiation
  • Define mediation and the process of mediation
  • Define facilitation and the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance and power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways if understanding and dealing with different types of conflict or crisis

Short Course details

Short Course Topics
Types of conflict (Personal/ Interpersonal/group)
What causes conflict
Personality and conflict
Methods of handling conflict
Communication in conflict resolution
Conflict management
Understanding conflict responses
Negotiating
Mediation
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

 

Book Now(PDF, 936KB)

Upcoming Dates:

1 May 2025 - Virtual Classroom (Inhouse Delivery Available)

Course Summary

RTO
Conflict Resolution
Course Length
1 Day
Course Type
Tagged as:  Short Courses
Location
Please contact us about your requirements.
Online delivery options available
Fees and Inclusions
Please contact us for course fees or a proposal

Contact Us


Please contact Peak Services for course fees or a proposal for onsite/in-house training.

Register Now
07 3000 2148

Find Out More
training@wearepeak.com.au
peakservices.com.au

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