Dealing with Confrontational People

It’s understandable that the 21st century has been coined the ‘Age of Rage’. With ongoing pressures in work, social, financial and our personal lives, learning how to manage confrontational people is an essential skill. By teaching the skills of effective listening and responding, participants will learn how to neutralise anger for mutual benefit. Specifically, participants will learn:

• Recognising Your Emotional Triggers in Challenging Conversations
• Using Council Values as Your Compass During Conflict
• Staying Calm, Confident and Professional Under Pressure
• Building Empathy: Understanding the Person Behind the Behaviour
• The Conflict Brain: How People React Under Stress and What to Say
• Understanding Anger: Why People Escalate and How to Respond Effectively
• Words That De-escalate: Practical Language to Reduce Tension and Defuse Conflict

David Contarini is a dynamic and accomplished facilitator.  David’s career started from humble beginnings as a physical education teacher to delivering engaging content in the leadership, events, sports management, road safety education & health and wellness sectors. David holds a master’s degree in management and Diplomas in Teaching and Events Management. David is Founder and Head Counsellor of Better Man Counselling – a private counselling practice for men in Brisbane.

Our standard structure for this workshop is One full Day (6 hour) or Half Day (3 hour) options and can be delivered in any metropolitan or regional area of Queensland

Please contact Peak Services for course fees or a proposal for onsite/in house training.