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Our course will provide council officers with the tools to meet potential challenges when faced with hostility and anger from community members or other situations where they may need to de-escalate conversations. This course is suited to all public-facing roles within Qld Councils - those who work at the ‘coal-face’ of customer service, local laws officers, compliance officers, library staff, waste transfer workers as well as environmental workers. It is also suited to any officer who would like to gain confidence in how to respond to challenging situations.
Participants will gain the essential skills needed for managing conflict.
Short Course details
It’s understandable that the 21st century has been coined the ‘Age of Rage’. With ongoing pressures in work, social, financial and our personal lives, learning how to manage confrontational people is an essential skill. By teaching the skills of effective listening and responding, participants will learn how to neutralise anger for mutual benefit. Specifically, participants will learn:
David Contarini is a dynamic and accomplished facilitator. David’s career started from humble beginnings as a physical education teacher to delivering engaging content in the leadership, events, sports management, road safety education & health and wellness sectors. David leads Peak's range of Wellness programs including a version of this course designed for Elected Members.
Our standard structure for this workshop is a half-day (3 hours) and can be delivered inhouse or via our virtual classroom calendar.
Please contact Peak Services for course fees or a proposal for onsite/in house training.
Please contact Peak Services for course fees or a proposal for onsite/in-house training.
Register Now 07 3000 2148
Find Out More training@peakservices.com.au peakservices.com.au