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When stakes are high, opinions vary, and emotions run strong, it’s critical to learn how to communicate effectively when it matters most or indeed suffer the consequences. This course gives participants the ‘tools for talking’ needed to step up to our most difficult and important conversations, say what's appropriate and to achieve positive resolutions. Specifically, the course will cover:
Course Topics
The course will cover:
How to move towards committed action for effective behavior change.
- How not to ‘walk past’ behaviour which is not aligned to Council Values
- How to align the intention of the conversation with tone and body language
- How to craft an assertive statement to effectively state and deliver your needs
- Essential listening skills to foster understanding
- How to prepare a ‘Whole Message’ conversation framework
- How to deal with objections and avoidant language
All employees have the opportunity to learn how to master the dialogue for resolving conflict. Above all managers and supervisors, foremen, principals and leading hands can specifically benefit from this course to better prepare for the management of performance gaps with direct reports.
Course Details
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Delivery:
Structure:
Time:
Class Size:
Cost:
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Virtual or In-house
Interactive Workshop
1 Day
Max 15
On Request
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