Call Centre

Peak 247 was established by the Local Government Association of Queensland (LGAQ) to deliver high-quality, reliable, and responsive call centre and disaster support services tailored specifically to the needs of councils, utilities, and private sector organisations across Australia.

With deep sector knowledge and decades of hands-on experience, we act as a true extension of your Customer Service Centre - delivering professional, friendly, and consistent service that feels local. Our goal is to help our customers deliver better service outcomes, 24 hours a day, 7 days a week.

Each year, Peak 247 handles more than 100,000 calls on behalf of over 30 organisations.

Our skilled customer support officers manage a wide range of enquiries across the many functions of local government and utility providers. Typical call types include:

  • Roads, rates and rubbish (3Rs)
  • Animal registrations and renewals
  • Water, sewage, and waste queries
  • Noise complaints and local safety issues
  • General council enquiries
  • Emergency and disaster-related support

Local Impact, Sector-Wide Benefit

Peak 247 is proudly owned by the LGAQ, and all profits are reinvested into the local government sector to support programs and initiatives that directly benefit councils and communities. We also support local employment through our fully remote Queensland based workforce, helping councils grow capability in their own regions.

Scalable, Flexible, and Reliable

We design tailored service solutions that scale with your business—whether you need full 24/7 support or just assistance during peak times. Our capabilities include:

  • Flexible rostering and scheduling
  • Proactive resource and capacity planning
  • Cross-trained support officers who can assist multiple councils
  • Regular client meetings and performance reviews 
  • Robust onboarding processes for new clients
  • Seasonal and event-based scalability
  • Rapid recruitment to meet unexpected demand

 

 

 

 

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