Conflict Resolution

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Who should Attend?

As a managers, you will deal with conflict situations both as a mediator (to help resolve conflicts between others) and as a participant (when you are in conflict with someone). These situations can be complex and difficult to manage.

Learning Outcomes

• Understand the nature of conflict and ways to manage it
• Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques
• Define negotiation and discuss the process of negotiation
• Define mediation and the process of mediation
• Define facilitation and the process of facilitation
• Discuss problems that may arise through negotiation, in particular, balance and power and its connotations
• Explain the importance of working in groups as a means of learning how to deal with group conflicts
• Explain ways if understanding and dealing with different types of conflict or crisis

Short Course details