It is difficult to get to the cause of a problem when organisations are dealing with “band aid” solutions. Bandaids only mask the symptoms but never address the real challenges.
Using the latest tools for “Business Think”, in this course we provide practical ways of changing the “deny/blame/justify” culture into a problem-solving machine.
Course Topics
- We investigate 3 metaphors to opening our problem-solving mind.
- Is creative thinking the catalyst for problem solving?
- Problem-solving tools
- 7 Decision-making models – intuition and experience; autocratic, consultative or collaborative; creative decision making and other.
- 6 Steps for Root Cause Analysis - Define the problem; collect data; causal factors; root cause; develop and implement solutions and monitor and evaluate.
- How AI can help in decision making and problem solving.
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