On Demand Service

On demand call centre support when you need it most

Introducing our new ‘Peak 24/7 on demand’ service, providing essential short-term call centre support exactly when you need it most. 

Is your organisation really prepared for the unexpected?

What happens to your customers when disaster strikes, phones start ringing off the hook, or your office closes for the holidays?

For many organisations, shutdown periods, peak demand, or emergencies leave customer service teams stretched thin or completely unavailable. The result? Long waits, unanswered calls, frustrated communities, and missed opportunities.

That’s the gap Peak 24/7 on demand fills.

In addition to our year-round 24/7 call centre services, our new temporary and emergency call centre service gives you the backup you need, exactly when you need it, before you even know when you need it! Whether it’s during a cyclone, bushfire, power outage, peak tourist season or simply a planned holiday closure, you’ll have the reassurance that we’re in the background picking up your community’s calls. You don’t have to be a full-time Peak 24/7 client to access this new service, but you’ll have the peace of mind that your customers are never left without customer service support.

Why choose Peak 24/7 on demand?

  • Protect your reputation – never leave your community without support.
  • Strengthen business continuity – demonstrate resilience and preparedness.
  • Relieve pressure on your staff – let your team focus on critical response.
  • Save costs – some emergency call centre services may be reimbursed under Disaster Recovery Funding.

Plan ahead, stay ahead, save more

By setting us up in advance, you’ll not only lock in discounted rates but also ensure we’re ready to step in at a moment’s notice. We’ll work with you to:

  • Prepare key call scripts – tailored for your most common enquiry types, pre-loaded into our knowledge base and ready to update at short notice.
  • Set up clear escalation processes – ensuring your Duty Officers receive every critical update without delay.
  • Pre-configure your customer assistance number – ready in our system so it can be activated instantly when required.

When the pressure’s on, your customers won’t feel it, because they’ll still receive the service they expect from you.

Be ready before you need us

Disasters, shutdowns, and peak demand are inevitable.

The real question is: will your organisation be ready when they arrive?

With Peak 24/7 on demand on standby, you can confidently answer “yes” to that question.

Get in touch today to secure our support — before the holiday season and storm season put you to the test.

If you would like more information on how Peak 24/7 can assist you, please contact Ben Klitscher, Manager – Bids & Peak 24/7 bklitscher@wearepeak.com.au or 0404 391 587

 

 

 

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