Any frontline customer service operator who interacts face to face or over the phone with customers on a regular basis. Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.
Participants will learn how engaging customers properly can benefit both the employee and the customer. Effective customer service can change a company’s reputation for the better and through this workshop, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and happy to return to your business.
Our training course will include:
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Please contact Peak Services for course fees or a proposal for onsite/in-house training.
Register Now 07 3000 2148
Find Out More training@wearepeak.com.au peakservices.com.au