Managing Your Manager’s & Community Expectations for EA’s and PA’s

Overview

Managing upwards does not necessarily mean managing a poor manager who has unclear expectations, poor  feedback, etc. It can mean encouraging your manager through demonstrating empathy and assertiveness, communicating clearly, etc.
It can be a challenge to manage community expectations, which at times can be unrealistic and very demanding. This workshop will help participants to manage both sets of expectations.

Topics

• Challenges in managing upwards
• Delegating upwards and sideways
• Dealing with difficult people
• Communicating clear expectations
• Wants and needs: yours and theirs
• Prioritising work and timeframes
• Managing your time and stress
• Showing assertiveness & empathy
• Building collaboration with others
• Case studies and skills practice

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