Negotiation Skills

Course Outline

Download Full Course Outline (PDF)(PDF, 921KB)

Upcoming Dates:

  • 24 March 2026
  • 23 June 2026
  • 15 October 2026

Who should Attend?

This program has been specifically designed for local government. It can be used across all sectors of council and is therefore a great choice for middle to senior managers, supervisors, team leaders and customer service representative. It is also suited to any staff member whose role requires negotiation with others.

Learning Outcomes

  • Acquire tools for negotiation planning
  • Develop the ability to negotiate for positive outcomes
  • Create maximum value solutions
  • Communicate skilfully and persuasively

Short Course details

Short Course Topics
Introduction to a negotiation
Role and responsibilities of the negotiator
The Negotiation Flow Chart
Skills and characteristics
Identifying opportunities
Planning and research
Process considerations
Power, negotiation motives and tactics
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

 

Book Now(PDF, 936KB)

Course Summary

Course Length
4 hours
Course Type
Tagged as:  Short Courses
Location
Virtual classroom or in-house
Fees and Inclusions
Please contact us for course fees or a proposal

Contact Us


Please contact Peak Services for course fees or a proposal for onsite/in-house training.

Register Now
07 3000 2148

Find Out More
training@wearepeak.com.au
peakservices.com.au

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